Refund, Cancellation & Digital Delivery Policy

Scope

This policy applies to keepsake-voucher packs sold by Little Box of Goodies. The service is operated under the Little Box of Goodies name by an independent individual developer. Voucher packs are one-time digital purchases, not subscriptions, gift cards, donations, or cash-equivalent products.

Prices and payment

All listed prices are in U.S. dollars (USD). The final amount, including any tax we are required to collect, is shown before you authorize payment. Payment is handled on a secure checkout page provided by our payment processor; we do not receive or store your full card number.

Digital delivery

There are no physical goods, shipping charges, or physical returns. After the payment provider confirms a successful payment, the purchased vouchers are issued to the signed-in account used for checkout. Delivery is normally completed within a few minutes.

If vouchers do not appear after payment confirmation, email support@littleboxofgoodies.com from the purchase email address and include the order or receipt number. Do not include a full card number or other sensitive payment credentials.

Canceling checkout

You may leave or cancel the hosted checkout before completing payment, and no vouchers will be issued. Because purchases are one-time and do not renew, there is no recurring subscription to cancel. After payment, use the refund process below rather than a subscription-cancellation process.

Redeeming a voucher to preserve a care package is an immediate digital action and cannot be undone from the account.

Refund eligibility

You may request a full refund within 14 calendar days after payment if no voucher from that purchase has been redeemed. We also review requests involving:

• A duplicate charge.
• A payment you do not recognize.
• Vouchers that were not delivered after a confirmed payment.
• A material technical failure that prevents the purchased service from being provided.
• Any refund or cancellation right required by applicable law.

Once any voucher from a pack has been redeemed, that pack is generally not eligible for a change-of-mind refund because delivery and use of the digital service have begun. We do not provide partial refunds for unused vouchers in a partly redeemed pack, except where applicable law requires otherwise.

How to request a refund

Email support@littleboxofgoodies.com with:

• The purchase email address.
• The order or receipt number.
• The reason for the request.
• Any relevant package link, if the request concerns a preservation failure.

We aim to acknowledge requests within two business days and decide complete requests within five business days. If approved, the refund is sent to the original payment method. The payment provider or bank may take an additional 5–10 business days to display it.

Effect of a refund, reversal, or chargeback

When a purchase is refunded, reversed, or charged back, all unused vouchers from that purchase are revoked. Any package preserved with a voucher from that purchase loses its preserved status and enters a new 7-day recovery period instead of being deleted immediately. It can be preserved again with a valid voucher before that recovery period ends.

Contact us promptly if you believe a charge is incorrect. Nothing in this policy limits your right to contact your payment provider or exercise a mandatory legal right.

Contact

Little Box of Goodies provides online-only customer service and has no public retail location. For payment, delivery, cancellation, or refund questions, email support@littleboxofgoodies.com.